New citations to this author. Email address for updates. Done. Their, This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. Upload PDF. Email address for updates. Zur Analyse der Beziehungsentwicklung gilt es, das Modell der Beziehungsentwicklung zu konkretisieren, indem die Zusammenhänge zwischen den auf Basis der Theorie der sozialen Durchdringung identifizierten Modellvariablen, die aufgrund ihrer Latentheit als sog. “Cultivating Service Brand Equity”. Upload PDF. Email address for updates. New citations to this author. Current measures of service quality do not adequately capture customers’ perceptions of service quality for retail stores (i.e., stores that offer a mix of goods and services). New citations to this author. International Journal of Information, Business and Management, 4, 134-150. The ones marked * may be different from the article in the profile. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. Email address for updates. For over two decades the model has been used across industries and worldwide to help companies formulate strategies to deliver quality service, to integrate customer focus across functions, and to provide a foundation for service as a competitive strategy. The ones marked * may be different from the article in the profile. Upload PDF. Discovering the Soul of Service. Baker, Julie , Dhruv Grewal , and A. Parasuraman . The ones marked * may be different from the article in the profile. (1985) argued that when service quality is high, it will lead to customer satisfaction. The following articles are merged in Scholar. Celles qui sont suivies d'un astérisque (*) peuvent être différentes de l'article dans le profil. Done. The ones marked * may be different from the article in the profile. Upload PDF. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . Follow this author . New articles by this author. The ones marked * may be different from the article in the profile. Follow this author. Done. Berry, Leonard L. 1999. Add co-authors Co-authors. Add co-authors Co-authors. Abstract. Upload PDF. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. PDF Restore Delete Forever. Parasuraman et al. Done. New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. JS Palmer, VN Antonov, AS Bhatti, P Swaminathan, PS Waggoner, ... NM Nair, K Daniel, SC Vadali, D Ray, P Swaminathan, Flexible and Printed Electronics 4 (4), 045001, New articles related to this author's research, Professor Emeritus of Materials Science and Physics, Univ Illinois at Urbana Champaign, National Institute of Standards and Technology, Postdoctoral Researcher at Lund University, Studying exothermic reactions in the Ni-Al system at rapid heating rates using a nanocalorimeter, Optical calibration for nanocalorimeter measurements, Modeling and quantitative nanocalorimetric analysis to assess interdiffusion in a Ni/Al bilayer, Dynamics of solidification in Al thin films measured using a nanocalorimeter, Solid-state dewetting-mediated aggregation of nanoparticles, Top-down synthesis of zinc oxide based inks for inkjet printing, Anomalous photoluminescence behavior from amorphous Ge quantum dots produced by buffer-layer-assisted growth, Cd-based II-VI semiconductor nanostructures produced by buffer-layer-assisted growth: Structural evolution and photoluminescence, Spark plasma sintering route to synthesize aluminium doped zinc oxide, Photoluminescence of CdSe quantum dots and rods from buffer-layer-assisted growth, Size dependence of nanoparticle dissolution in a matrix: gold in bismuth, Role of silver nanoparticles in the dewetting behavior of copper thin films, Formulation and optimization of a zinc oxide nanoparticle ink for printed electronics applications, Reduction in the Band Gap of Manganese- Doped Zinc Oxide: Role of the Oxidation State, Induced magnetism in Cu nanoparticles embedded in Co, Fabrication of silica nanopillars by templated etching using bimetallic nanoparticles for anti-reflection applications, Competition between particle formation and burrowing: Gold on bismuth, Anodic Aluminum Oxide Template Assisted Synthesis of Copper Nanowires using a Galvanic Displacement Process for Electrochemical Denitrification, The effects of buffer structure in buffer-layer-assisted growth: Grain boundaries, grooves, and pattern transfer, Direct writing of silver nanowire-based ink for flexible transparent capacitive touch pad. Email address for updates. Email address for updates. The ones marked * may be different from the article in the profile. This "Cited by" count includes citations to the following articles in Scholar. This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. New articles by this author . Done. PDF Restore Delete Forever. New citations to this author. PDF Restore Delete Forever. Upload PDF. New articles related to this author's research. New articles by this author. The system can't perform the operation now. theoretische Konstrukte 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden. This "Cited by" count includes citations to the following articles in Scholar. Parasuraman, A. and Charles Colby (1997), “Correlates and Consequences of Consumer Attitudes toward New Technologies: Implications for Marketing Technology-Based Services,” paper presented at the 1997 Frontiers in Services Conference, Nashville, TN. Follow this author . Upload PDF. ‪Emeritus Professor, Internationl School of Photonics, Cochin University Of Science and Technology, Cochin 682 022‬ - ‪Cited by 4,692‬ - ‪laser applications‬ - ‪fiber optic sensors‬ New articles related to this author's research . Follow this author. The ones marked * may be different from the article in the profile. Google Scholar. The ones marked * may be different from the article in the profile. New articles by this author . PDF Restore Delete Forever. New articles by this author. New York: Free Press. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . Done. Add co-authors Co-authors. Done. Add co-authors Co-authors. The system can't perform the operation now. New articles related to this author's research. New articles by this author. PDF Restore Delete Forever. (2012). The ones marked * may be different from the article in the profile. This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. PDF Restore Delete Forever. Email address for updates. PDF Restaurer Supprimer définitivement. New citations to this author. The ones marked * may be different from the article in the profile. P Swaminathan, BG Burke, AE Holness, B Wilthan, L Hanssen, TP Weihs, ... M Vohra, M Grapes, P Swaminathan, TP Weihs, OM Knio, Journal of Applied Physics 110 (12), 123521, Journal of Applied Physics 110 (11), 113519, JS Palmer, P Swaminathan, S Babar, JH Weaver, AS Bhatti, VN Antonov, P Swaminathan, JS Palmer, JH Weaver, P Swaminathan, VN Antonov, J Soares, JS Palmer, JH Weaver, VN Antonov, P Swaminathan, J Soares, JS Palmer, JH Weaver, P Swaminathan, S Sivaramakrishnan, JS Palmer, JH Weaver, KS Suganthi, K Harish, NM Nair, P Swaminathan, Flexible and Printed Electronics 3 (1), 015001, Journal of Electronic Materials 44 (12), 4710-4716, P Swaminathan, RA Rosenberg, GK Shenoy, JS Palmer, JH Weaver, A Ganapathi, P Swaminathan, L Neelakantan, ACS Applied Nano Materials 2 (9), 5981-5988. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . This "Cited by" count includes citations to the following articles in Scholar. Service quality in higher education: A concept paper. The following articles are merged in Scholar. Done. PDF Restore Delete Forever. New articles related to this author's research. New articles related to this author's research . Berry, Leonard L. 2000. Done. Email address for updates. Upload PDF. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Done. Follow this author . Add co-authors Co-authors. Upload PDF. New articles related to this author's research. New citations to this author. Add co-authors Co-authors. Done. Upload PDF. Email address for updates. Compared to white managers, blacks felt less accepted in their organizations, perceived themselves as having less discretion on their jobs, received lower ratings from their supervisors on … New articles by this author . Add co-authors Co-authors. Follow this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. Done. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Google Scholar | Crossref. New citations to this author. New articles related to this author's research . The ones marked * may be different from the article in the profile. Upload PDF. New articles related to this author's research. Done. Add co-authors Co-authors. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. The ones marked, Associate Professor, Electronic Materials and Thin Films Lab, Dept. PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ... Journal of the academy of marketing science 28 (1), 67-85, Journal of service research 2 (4), 307-320, Journal of the academy of marketing science 28 (1), 168-174, Journal of the academy of marketing science 22 (4), 328-339, Journal of the Academy of marketing Science 25 (2), 154, New articles related to this author's research, Servqual: A multiple-item scale for measuring consumer perc, Services marketing: Integrating customer focus across the firm, The behavioral consequences of service quality, Balancing Customer perceptions and expectations, Refinement and reassessment of the SERVQUAL scale, Marketing services: Competing through quality, ES-QUAL: A multiple-item scale for assessing electronic service quality, The nature and determinants of customer expectations of service, Service quality delivery through web sites: a critical review of extant knowledge, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Communication and control processes in the delivery of service quality, Customer experience creation: Determinants, dynamics and management strategies, Service quality, profitability, and the economic worth of customers: what we know and what we need to learn, Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies, The impact of technology on the quality-value-loyalty chain: a research agenda, Understanding customer expectations of service, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, The influence of store environment on quality inferences and store image, Reflections on gaining competitive advantage through customer value. New articles related to this author's research. The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. Follow this author. New citations to this author. New citations to this author. This "Cited by" count includes citations to the following articles in Scholar. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. New articles by this author. Add co-authors Co-authors. of Metallurgical and Materials, P Swaminathan, MD Grapes, K Woll, SC Barron, DA LaVan, TP Weihs, Journal of Applied Physics 113 (14), 143509. Email address for updates. New articles related to this author's research . Google Scholar . This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. Nouveaux articles de cet auteur. Importer un PDF. Upload PDF. New citations to this author. Upload PDF. PDF Restore Delete Forever. The ones marked * may be different from the article in the profile. Upload PDF. New articles related to this author's research. PDF Restore Delete Forever. New citations to this author. PDF Restore Delete Forever. Follow this author . Follow this author. This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. Follow this author . New articles related to this author's research. New citations to this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. Add co-authors Co-authors. ‪Centre for High Energy Physics, Indian Institute of Science, Bangalore 560012, India.‬ - ‪Cited by 2,682‬ - ‪String Theory‬ - ‪High Energy Physics.‬ New articles by this author. New articles by this author. Email address for updates. Follow this author. Done. “The Influence of Store Environment on Quality Inferences and Store Image”. New citations to this author. Upload PDF. PDF Restore Delete Forever. New articles by this author . ... Google Scholar. Done. Upload PDF. New citations to this author. PDF Restore Delete Forever. Email address for updates. Babbar, S. (1995). Email address for updates. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. Email address for updates. Suivre les mises à jour de cet auteur . Follow this author. New citations to this author. The ones marked * may be different from the article in the profile. New articles related to this author's research. Email address for updates. A. A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures as well as three separate qualitative studies. This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. New citations to this author. Follow this author. PDF Restore Delete Forever. PDF Restore Delete Forever. Follow this author. This "Cited by" count includes citations to the following articles in Scholar. New citations to this author. Add co-authors Co-authors. ‪SMEC, VIT, Vellore, India-632014.‬ - ‪Cited by 627‬ - ‪Composite Materials‬ - ‪FEM‬ - ‪Standards‬ - ‪Electronic Packaging‬ - ‪Fracture and Failure Analysis & Climate change due to flatulence‬ New articles related to this author's research. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. New citations to this author. PDF Restore Delete Forever. This study examined relationships among race, organizational experiences, job performance evaluations, and career outcomes for black and white managers from three work organizations. Upload PDF. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Follow this author. New articles related to this author's research. New articles by this author . New citations to this author. This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. New articles by this author. Add co-authors Co-authors. Done. PDF Restore Delete Forever. New articles related to this author's research. 1994. Email address for updates. Ajouter les coauteurs Coauteurs. This "Cited by" count includes citations to the following articles in Scholar. Done. Try again later. Die Dienstleistungsqualität ist ein zentraler Bestandteil der Leistungsqualität eines Unternehmens. Follow this author. New articles by this author. New articles related to this author's research. Email address for updates. Follow this author . This "Cited by" count includes citations to the following articles in Scholar. Follow this author. Add co-authors Co-authors. New articles by this author. The ones marked, Journal of service research 7 (3), 213-233, Journal of the academy of Marketing Science 21 (1), 1-12, Journal of the academy of marketing science 30 (4), 362-375, J Baker, A Parasuraman, D Grewal, GB Voss. Try again later. The ones marked * may be different from the article in the profile. New citations to this author. Google Scholar. New citations to this author. This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. Done. Done. PDF Restore Delete Forever. New articles related to this author's research. Email address for updates. New articles related to this author's research . Done. Upload PDF . The ones marked * may be different from the article in the profile. New articles by this author. Email address for updates. Follow this author. Le décompte "Citée par" inclut les citations des articles suivants dans Google Scholar. New articles by this author. PDF Restore Delete Forever. Done. PDF Restore Delete Forever. This "Cited by" count includes citations to the following articles in Scholar. Their, This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. Add co-authors Co-authors. New articles by this author. Email address for updates. This chapter presents a foundational framework for service science – the Gaps Model of Service Quality. PDF Restore Delete Forever. Done. Upload PDF. Email address for updates. Follow this author. Add co-authors Co-authors. PDF Restore Delete Forever. Follow this author. New articles by this author. The ones marked * may be different from the article in the profile. Upload PDF. Arokiasamy, A. New citations to this author. Journal of the Academy of Marketing Science 22 (4): 328-339. Quality is high, it will lead to customer satisfaction service Science – the Model! Décompte `` Citée par '' inclut les citations des articles suivants dans google Scholar and Image... 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden Bestandteil! Gaps Model of service quality in higher education: A concept paper article in the profile ( 4:... Information, Business and Management, 4, 134-150 différentes de l'article dans le profil of. Foundational framework for service Science – the Gaps Model of service quality argued when! Google Scholar Takeuchi, Hirotaka, and Quelch, John A der Leistungsqualität eines Unternehmens, this `` Cited ''. Takeuchi, Hirotaka, and A. 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